A Facebook Live on OKRs with Albert Hahn, former Head, Google for Startups Korea

Just a fun little thing for the weekend. I hosted a livestream on Facebook and elsewhere with Albert Hahn, former head of Google for Startups Korea on Wednesday, on the topic of OKRs. This is a way of measuring progress and productivity that has become rather popular with technology companies, and Google is probably the … Read more

Your Partners Reflect On You: Observation on Customer Service and Home Warranty Companies

Thanks to a catastrophic plumbing issue that just happened at Casa de Hahn last Thursday, Sunny and I became front-row observers and participants in the customer service debacle that is home warranty companies. We’re nowhere near out of the woods yet, and we’re facing weeks of repairs ahead of us, including replacing the flooring throughout … Read more

Revisiting My Theory of Real Estate Brokerage

I’m writing this on Sunday night, because there was something tickling the back of my head all week as I was thinking about Zillow’s announcements. That itch got scratched in part because of my friend Phillip Cantrell’s post on LinkedIn (which I have reposted with permission here) which answered one piece of the puzzle. Another … Read more

My Take On the Zillow Thing…

[Editor’s Note: This article first appeared on Phillip Cantrell’s LinkedIn page. If you don’t know Phillip, and you have an interest in real estate, you should. I am reposting with his permission but you probably should at least follow the man on LinkedIn. His bio is below. The post has been very lightly edited for … Read more

In Which I Solve the Days On Market “Mess”

Over at Inman, there’s a great writeup of a truly inside baseball topic: the confusion and controversy around Days On Market. Andrea Brambila wrote the report on a panel discussion between Sam Debord of RESO, Rene Galicia of NAR, and Katie Smithson of W+R Studios. All three are people I count as friends, and they … Read more

The Relationship Narrative and Its Flaws

There is a persistent narrative in the real estate industry. It is persistent because at its core, there is a lot of truth to it. Yet, it’s a narrative that has overextended that truth and is now threatening to become a blinder. Therefore, it somehow falls on me, the voice in the wilderness, to warn … Read more

Minimum Standards for the MLS: Analysis & Proposal

Unless you’re in the MLS space of the residential real estate industry, you probably did not know that the MLS Standards Workgroup of the NAR MLS Technology and Emerging Issues Advisory Board released an Interim Report. In fact, you probably didn’t know that there was such a thing as a MLS Standards Workgroup. Well, there … Read more