Brokerages and Customer Service: Show Me the Money

This will be brief, as I am in Las Vegas and both the dinner reservation and the craps table are calling me. But if I don’t write this now, I’m afraid it’ll never see the light of day. At Stefan Swanepoel’s T3 Summit event that just finished yesterday (a wonderful couple of days of really high-level … Read more

Association, MLS, RPAC: An Idea for Political Domination

File this one under: “There Is No Box” kind of thinking. The reason why this isn’t a Black Paper (yet) is that I haven’t checked with enough lawyers to see all of the possible pitfalls, but that might happen sooner rather than later. A couple of weeks ago, I mentioned that I was having an … Read more

Will CLAW Be the Waterloo for Anti-Syndication Forces?

[This post was written to be posted almost a month ago, when the Errol Samuelson news broke, wiping the media calendar clean. And then I went on the road. Nonetheless, the issues raised here and the access to Zillow and to Annie Ives are important enough and I think still relevant, so I figured I’d … Read more

Free Consulting to NAR and Move

The Notorious B.O.B.’s series of posts on Move “giving back” REALTOR.com to NAR (one here, one on his blog) plus a Facebook conversation got me thinking. Which results in free consulting advice. Worth exactly what you paid for it, of course. NAR should take Move private and buy it outright. It eliminates a lot of … Read more

What L'Affaire d'Errol et Curt Means: Brief Thoughts

I’m really, really, really slammed with work so this won’t be as in-depth and searching as I’d like, but I do think it’s important to put down these semi-brief thoughts, so I can figure out what I think about what Zillow’s recent personnel moves means. Let me not bury the lede. L’Affaire d’Errol et Curt … Read more

In Which I Speak to Steve Berkowitz, CEO of Move, Inc.

It’s now been a couple of days, and Errol Samuelson’s defection from Realtor.com to Zillow remains the top story in the world of real estate. I posted two questions about the move yesterday (and had one answered very quickly), and reached out to both Errol and to Move for comments. As of this writing, I … Read more

The CLAW Saga Gets More Interesting: Art Carter Administers A Beatdown on Annie Ives

The CLAW/TheMLS saga gets more interesting. For background, read this Inman News article by Andrea Brambila, who does consistently decent reporting on these arcane issues for our industry. Basically, CLAW decided to delay syndication feeds via ListHub by 48 hours. Chaos ensued. I’m trying to find out some more stuff about it, but the latest … Read more

A Good Step… First of Thousands on the Long Road

Just saw on Facebook that NAR has renamed the “Midyear Legislative Meetings & Trade Expo” — its annual meeting in Washington DC — to “REALTOR Party Convention & Trade Expo“. Seeing as how I’ve been preachin’ (to the choir, mostly) for quite some time that the REALTOR Association needs to focus on its core competency … Read more

Dear MLS – Raise Prices, By A Lot

I have to be on an airplane in the not-too-distant future, but I really wanted to share this with everyone, because I think it’s so interesting. So fascinating. Recently, I asked a hypothetical question in one of my favorite Facebook groups: If you click on over, you can read all the comments. What I was … Read more