Customer Service

Your Partners Reflect On You: Observation on Customer Service and Home Warranty Companies

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Thanks to a catastrophic plumbing issue that just happened at Casa de Hahn last Thursday, Sunny and I became front-row observers and participants in the customer service debacle that is home warranty companies. We’re nowhere near out of the woods yet, and we’re facing weeks of repairs ahead of us, including replacing the flooring throughout … Read more

Brokerages and Customer Service: Show Me the Money

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This will be brief, as I am in Las Vegas and both the dinner reservation and the craps table are calling me. But if I don’t write this now, I’m afraid it’ll never see the light of day. At Stefan Swanepoel’s T3 Summit event that just finished yesterday (a wonderful couple of days of really high-level … Read more